Summary
Amarillo’s outside review found the water-bill math is correct, but it didn’t test the meters—so nobody can yet explain why thousands of residents got hit with huge bills after April’s billing switch. The city says it will work with vendors and residents to fix abnormal bills.
At a glance
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Impact analysis
If your bill spiked, you may still be stuck waiting for answers—and possibly fighting a charge—even though the city says the math itself checks out.
The city and its billing vendors benefit most, because the review gives them a defensible answer on the math while leaving meter problems unexamined.
Thousands of Amarillo water customers who got slammed with huge bills after the April switch are the ones harmed—they still don’t have a clear explanation.
Mentions & discussions (1)
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